A step-by-step guide to freezing your customers' memberships
As a pre-emptive way to address the current situation with spaces that are temporarily closing during the Covid 19 outbreak, we have outlined some ways you can deal with freezing your customers' memberships for the time being.
The simplest solution is to create and add a Discount to the customers that accounts for the days the space was closed.
In order to implement this Discount we first need to create it.
This can be done by going to Finance>Discount Codes>Add Discount Code.
1. Make sure that you are creating the account in the appropriate location.
If you are running a network of locations then the Discount should be created in the network account.
2. Enable the option to activate the Discount code.
3. If you would like to set an expiry date for the Discount you can do so in the ‘Discount Validity’ section. This is not necessary as we will address validity in a different way.
4. Now you can define the Discount amount.
5. With the Discount defined you can now select which items this Discount should apply to
7. Save the code that you have created.
Now we can apply the Discount to the customers.
2. Select the Discount we have created from the Discount list and save it
For instances where the Discount needs to be applied to all customers in the platform, reach out to firstname.lastname@example.org and we will apply the Discount to all your members.
When you no longer want the Discount to apply to any items you can go back to the Discount, disable the toggle labelled ‘Active’ and normal billing will resume without this Discount being applied.
Should you have any questions about the process, please let us know. Wishing you all the best during these challenging times!
We integrate with SALTO because they’re one of the access control industry’s leaders. The company’s API-first approach is unique in the access control world and gives full control to its partners, enabling real-time and seamless sharing of information. Nexudus’ collaboration with SALTO’s KS system allows for seamless transfer of members’ bookings from one system to another, providing operators with autonomy over how space is utilised.
Smart integrations also allow operators to remain resilient in challenging circumstances. As well as saving money and making the customer journey more streamlined, smart software can significantly reduce or even eliminate the need for human interaction, which is particularly useful at the moment when everyone is trying to practice physical distancing.
We have just launched NexClicker, a digital tally counter that allows you to count in and out everything entering your workspace. Limit the number of people within your workspace, click them in, and click them out! Social Distancing in a coworking might mean you need to limit your capacity. NexClicker gives you an easy way to count in and out everyone who accesses your flexible workspace.
The GCUC team shared brilliant, relevant content and kept participation high with breakout sessions; ensuring that there were still chances to network and spark interesting discussions with one another.
Here, at Nexudus, we aim to adapt to changes and have seen this as an opportunity to keep supporting you and your members through our platform. This why we have launched Nexudus Virtual Rooms, a secure remote conference service powered by Jitsi.
Coworking spaces have always had to find innovative ways to drive revenue while ensuring the success of their members. Our industry is known for being versatile, dynamic and creative. In other words: with the right approach and support, we will get through this!