Membership Management

Streamline member onboarding and membership renewal.


Automatic invoicing and payment collection.

Generate invoices, notify members and even let them pay online. We support 60+ payment providers, such as PayPal, Stripe or Authorize.NET.

Chasing down members to pay or renew their memberships can be time-consuming. You can automate renewal reminders and invoices, and keep payment details on record to collect payments automatically every time a new invoice is raised. Each membership can have its own price and renewal interval.

If you are in the UK (and very soon in Europe!), you can also automate the setup of a Direct Debit for your members.

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Member on-boarding. Simplify new member signup.

Create a web form to collect all the required information for new members and store this data directly in your member database.

Members can choose their membership during the signup process, buy add-ons to the base membership and even pay and store their card details. All in a easy to follow signup process.

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Contracts and eSignatures. Legally binding.

Upload and keep any documents on file. Make them available for members to download and easily request them to sign these online.

Members can sign documents directly within your member portal and using their own email and password to authenticate. No need to forward your users to external service or keep a repository of these files externally.

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Contact and member database.

Keep all your contact and member information in a single place and share it across your team easily.

Your database is securely stored and easily accessible via your browser. You can add any number of custom fields, implement lead workflows and easily search your entire database.

If you have already a customer base, we can import all data data into your account, completely free of charge.

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Visitor Management.

Keep track of who is visiting members and accessing your space as a guest.

Members can easily manage their own list of visitors. Connect reservations with visitors to get a list of who is coming into the space as a guest.

Visitors are automatically notified by email with instructions about how to get to the venue, access the building or use the Wi-Fi. Members are notified when the visitors check in at the front-desk.

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White-label members website with companion native App.

Let members keep their details up to date directly online.

Your account comes with a white-label website where members can securely login to update their contact and billing information.

From this website, members can also access and download all their payment history and invoices, make new payments and update their professional profile to be published in the member directory.

Keep members engaged by providing member-only content and products. Use the blog, event listings and the community boards to promote activites in the space and grow your community.

A companion native app lets memebrs connect and engate with your community, browse and search the member and company directory as well as request and manage their room reservations.

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Native Mobile App. Messaging, Directory, Bookings and Payments.

Let members book rooms in senconds, update their details and pay directly from their phones.

The companion native app lets members easily access their accounts and use the services in your space.

Ready for multi-site organisations, the mobile app shows real-time availability of the different resources at each site, request a booking and even pay for it if required.

The community elements of the member portal are also available through the mobile app, via a super-fast native interface that lets members quickly locate specific profiles or skills, join the community feeds or privately message specific members, all within the app.

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Integrations

Integrate and automatically bill different services, such as Internet access or printing.

Network check-in. Know when and for how long members are in the space.

By integrating your network with Nexudus Spaces, you can automatically check members in and out and also control Internet access.

Members only have to enter their login details once per device, after that, Nexudus Spaces remembers each of them and checks them in automatically.

You can also issue access codes to quickly let drop-in users access your network or group members into teams sharing a limited time in the space.

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Printers? One thing less to worry about.

Sell printing vouchers, limit access to printers and automatically invoice printer usage from your Nexudus Spaces account.

Use our integration with PaperCut or import Equitrac files to automatically add printing charges to each of your members.

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Helpdesk. Keep issues in the space under control.

Make it easier than ever to report problems in your space and solve them quickly and efficiently. Keep members up to date with the resolution of each issue.

Create different support departments to notify and set tasks for the relevant staff depending the type of issue being reported.

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Social Login.

Simplify the way members access their accounts and speed up member on-boarding by allowing users to use their Facebook or Google account to log in.

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Community

Great tools to keep the community engaged.


Members directory.

Create a searchable directory for members to publish their professional profile.

Let members find and know about the rest of the community. By making the member directory public, members can let the general public know about their professional profile and services.

The directory search feature allows to easily filter the listing by any content in the profile of a member as well as any of the selected skill tags.

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Smart community board.

Keep members up to date without flooding their inbox.

The community board allows members to start discussion threads or participate in existing threads from within your website.

An opt-in system makes sure members only get notified about those threads they are interested in. Members can follow, like or mute individual threads, making sure they stay subscribed to the board even if they are not interested in a particular topic.

You can also create discussion groups to keep the board organized and private messages for internal discussions.

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Bookings

Are you accepting bookings via email or a web form?

Online Booking Calendar. No more emails asking if a room is available.

Allow members to book resources and check availability online. Use our built-in calendar or link your own Google Calendar account.

A flexible pricing system allows to charge rooms based on their type, time and length of the booking and the membership of person requesting the booking.

The booking calendar and the usage reports provide the best tools to optimize how you use and charge for them in your space.

You can use and customize the built-in website that comes with your account or integrate the calendar in your website.

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Room Door App. Maximize booking time.

Install an iPad app outside each of your rooms, allowing members to see in real-time when that room is available.

Reduce unoccupied rooms. If the room is available, members can make a booking directly from the device and start using the room right away.

Bookings made using the app follow all your use policy and are charged automatically in the same exact way as those bookings made from the members portal or the back-end.

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CRMMRM

Keep always up to date with contacts, leads and members

CRM Boards. Touch your pipeline

Create pipelines to keep track of processes like sales, event management or on-boarding of new members using a simple and visual drag&drop interface.

Each stage in the pipeline can trigger automatic messages or assign tasks to your staff as different opportunities are added.

Automatically add opportunities to different stages of your pipeline as they complete tours, make bookings or sign up online.

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Email Monitoring. Search no more!

Connect your email account and let Nexudus Spaces attach each email from or to a member to its record in the system.

Gone are those days browsing your inbox trying to find that email from months ago! Each email is now arranged inside each member record.

Send messages directly from your Nexudus Spaces admin panel but have them delivered using your regular email account.

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White-label

Your members website exactly the way you want it.

Your own white-label website. Build it from scratch or use our free template.

Right from the start, your account comes with a fully functional website. Add your own text and images or any other content. You can even use your own domain name.

The code behind this website was open sourced from day one and you will have access to it so you can make your site truely yours.

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Reports

Real-time reporting about every process.

Get the whole picture using one of the 50+ available reports.

Get real-time reporting about payments, invoicing, space usage, bookings, members profiles and activity or any other area of operation. All reports can be exported to PDF or Excel.

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Customer Support

All the above with our well-known Real Customer Support.

We don't do first and second lines of support, every person you will deal with knows our systems inside out. No auto-response systems either!

We believe training should not be an additional cost. We'll spend time understanding your business and will suggest the best way to set up your account.

We aim to get back to you within a day, but our average is less than 1 hour!

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